CXCasino Privacy Policy — Your Data Is Our Top Priority

Welcome to CXCasino. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") applies to all users of the CXCasino website and mobile application.

CXCasino ("we", "us", "our") is committed to keeping you fully informed before collecting, storing, or using your personal data. This policy transparently explains what data we collect, why we collect it, and how it is kept secure.

This policy was last updated on January 1, 2026. CXCasino has established this policy in compliance with international data protection regulations (GDPR) and applicable local laws.

CXCasino collects two types of data — information you provide directly, and information collected automatically through your use of the platform.

We never store your password in plain text — it is kept as an encrypted hash. CXCasino does not collect health, religious, or political information.

CXCasino uses your data only for specific, legitimate purposes. A detailed explanation is provided below:

• Account management: Your identity and contact details are used for registration, login, and account verification.
• KYC verification: To verify member identity in accordance with international financial regulations.
• Payment Processing: Financial information is used to process deposits and send withdrawals.
• Platform improvement: Usage patterns are analyzed to improve the quality of games and services.
• Security assurance: To prevent fraud, combat money laundering, and detect suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Personalized Experience: To suggest relevant offers and games based on your preferences and gaming history.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

CXCasino never sells your personal data to third parties. However, certain information may be shared with trusted partners in specific circumstances:

• Payment providers: bKash, Nagad, Rocket, and other payment gateways — solely for processing transactions.
• Identity verification services: Regulated third parties for completing the KYC process.
• Game Providers: Pragmatic Play, Evolution, and other game studios — for gameplay data purposes.
• Analytics Tools: Anonymised data used to monitor platform performance.
• Law enforcement agencies: Relevant information in response to legal orders or investigations.

All third-party partners are contractually bound to comply with CXCasino's data protection standards and may only use your information for the specified purposes.

CXCasino retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account + 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years — as required under international financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Marketing preferences: Updated immediately upon unsubscription.
• Support Chat: Up to 2 years (for quality control purposes).
• Log files: Automatically deleted after 90 days.

Once the retention period ends, your data is permanently and securely deleted. You may request deletion of your data at any time — however, certain information may need to be retained for a specified period due to legal obligations.

CXCasino uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored in your browser that help the platform recognize you.

Manage Your Cookie Preferences

You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

As a CXCasino member, you have the following rights over your personal data:

To exercise any of these rights, email CXCasino Support. We are obligated to respond within 30 days.

CXCasino employs industry-leading technology to keep your data secure. Our security framework includes:

• 256-Bit TLS SSL Encryption: All data transmissions take place over fully encrypted channels.
• AES-256 Database Encryption: Sensitive data stored on our servers is fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Real-Time Threat Detection: Our AI-powered system detects suspicious activity in real time.
• Data backup: Regular encrypted backups stored across multiple secure locations.
• Access Controls: Only authorized personnel are permitted to access data on a need-to-know basis.

Please keep in mind that no online platform can guarantee 100% security. In the event of a data breach, CXCasino is legally obligated to notify you promptly in accordance with applicable law.

CXCasino strictly does not collect data from anyone under the age of 18. Our platform is not intended for minors.

Age verification is mandatory at registration. If a user is confirmed to be under 18, their account will be immediately suspended and any collected data will be deleted.

If you believe your child has created an account on CXCasino, please contact our support team immediately — we will take swift action.

CXCasino may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email and in-app notifications. The date of the latest update is always shown on this page.

Privacy Contact: If you have any questions about this policy or your data, please email our Data Protection team at: privacy@cxcasino.ws

Complaints process: If you have a privacy complaint, please contact CXCasino Support first. If it remains unresolved within 30 days, you have the right to escalate the matter to the relevant regulatory authority.